The exchange trapped me when I withdrew money.

The exchange said my withdrawal order was error-prone, I had to place an order with the code EURTRY_ to validate the withdrawal and the order closed automatically after a few minutes. They said the money would arrive within the same day. I waited and didn't see the money coming back. I tried to contact them again but it didn't work. The person who contacted me denied it, saying it was someone from Fonory. They deleted the previous contact chat and denied any involvement. Blatant fraud. One day he said he was helping me withdraw money, the next day he said he was from another exchange.