They, as platform owners, must fix it.

They should solve the incident without us having to make a deposit, since many of us do not have the money to pay the amount. The error is theirs, and as owners of the platform, they can create a link that allows the deposited value to be deposited and mount proof that said money was never touched and even less to operate, in addition to allowing the withdrawal of the amount with which it was operated up to the date of the mistake.

The following is the original recommendation

ellos como dueños de plataforma deben arreglarlo

ellos deberían solucionar el suceso sin necesidad de que tengamos que consignar, ya que muchos no tenemos para pagar la cantidad. el error es de ellos y como dueños de la plataforma pueden crear un enlace que permita depositar el valor depositado y montar pruebas de que nunca se tocó dicho dinero y menos para operar, además permitir retirar el monto con el que se operó hasta la fecha del error.