The slippage was 3000 pips. The customer service told me that it was a spread. After confirmation, the customer service always told me that it was a spread.

On June 4, 2024, I sold at 1.76035 in EURNZD. Because I use H1/H4 to make orders with my own unprofessional analysis. The next day, June 5, the order was about to make a profit. So I made an order in another account, with 200 US dollars in the account. I placed an order for 0.10 sell, at around 1.76035. On the third day (June 6), when I got up and checked my phone, my account was liquidated. I set S/L at 1.76700. But when I looked at my order, S/L was 1.79135, as shown in the figure below. I was completely confused. I asked the customer service about this matter, and the customer service email came more than a dozen times. The same content: it was at the opening time, so "the spread was wide". I think the daily spread within 15 is proper, and only on the night of June 6 did a spread of 3000 pips appear. Here is my proof. I need to use H4/D1 pictures to see the buy and sell pips. It's outrageous, so I want to expose it. I hope someone can tell me how to deal with this matter, or I can only accept it.