Message to: skyAlliance markets support team: I am Hoang Van Thanh : My account is: ID 1121213 : at 7am to 8am on Thursday, April 5, 2024, I placed an order at the price 2290 - 2288- 2287 - 2284 At that time, the price went down to 2083 and I saw negative 20,000 USD. I set a sell stop at 2082 but I didn't touch my sell stop and cut off all my negative buy orders while the price had not yet gone down. That price: My account at that time was 57,288 USD. At that time, it was negative 20,000 USD. My current balance at that time was more than 30,000 USD, but my account was cut off and all orders were burned: I saw an anomaly here and request sky floor to review my transaction history and reimburse me for damages. We have confidence in the floor and have faith in the floor. My initial investment amount deposited into the floor to trade is 45,500 USD: I have saved this amount and borrowed money from the bank to trade. earned extra income and was unjustly lost in 1 hour: I do not accept the explanation of technical errors or any unjustified reasons: I attach herewith my Tk transaction history. Your order will be cut at the price that has not yet been reached, leading to the account being burned: best regardsimage0.png