Invalid ID

The account was blocked after one side made a profit - + $ 1200, they blocked my account on the grounds that the ID was invalid, obviously the ID was valid and I have used my ID at several brokers but I have never heard of complaints about invalid ID, I just want this case to be resolved in a fair way, the way FXGT wants to pay for all the profit I make, I don't care if my account there is blocked, it's just that I give the profit that I earned with difficulty.It was clear at the start that their account had been verified and when the profit reached over $1000 it turned into a block and they sent an invalid email ID, once again I don't care if my account is blocked, I just pay my profits.