Exposure
They keep asking me for money.
Good afternoon. Following up on my complaints made on June 27 and July 1, 2024, I am providing further information. Today, July 4, 2024, Ms. Alice Acosta (I believe that's her name) or someone from the Audit department of Go4rex called me again, asking if I will make a deposit of $1,500 to avoid losing my benefits, which amount to more than $16,553.84. She reiterates that if I don't do it within 72 hours, my account will be put up for auction. I ask for a moment to access the application and log into my account. Upon entering my account, I see that the profits she mentioned are no longer the same as before; now there is a lower amount (figures: 3, 4, and 5). Net worth: $2,955.95, balance: $1,450.08, and 2 contributions that generated profits: NVDA: $8,179.90, EUR/USD: $30.39, MINUS exchange costs (I don't know what this is): NVDA: $8,007.04, EUR/USD: $47.38, for a total profit of $4,561.90 USD (less than what she mentioned). When I communicate this to her, she asks me to give her a minute (it was more than 5). I think she was not informed about this, and when she resumes the call, she tells me that she has an offer for me and that by depositing only $1,000, I would receive my benefits. I comment that they should deduct it from the total profits obtained, and she replies again that it's not possible, that I have to deposit it, and that she is already making me an offer. I respond that it is possible, and as an example, I closed two out of the four operations I had open from the beginning. In one of them, I had a profit of $70, and in the other, a loss of $40, and upon closing them, they were reflected in the account balance. I tell her that I no longer want to be stressed and have problems; I want them to return my investment of $1,500.00 and part of the net worth (although I don't think it's fair because they made profits with my investment). She replies that it's not possible as long as the operations are still open. I respond that for me, this is already fraud, and in one way or another, they want to steal all the capital from my account. She replies that I knew from the beginning that I had to cover a margin level of 738% (which is a lie because they never informed me about that) and that I have a maximum of 72 hours to make the deposit; otherwise, my account will be put up for auction. She hangs up the call and doesn't give me a chance to ask about that margin level. At the end of the call, I tried to withdraw the amount shown as net contribution (figure 6), and I see that it is a lower amount, $2,555.32, but it doesn't give me the option. The box where the word "WITHDRAWAL" is located is blank, and when I click on it, I receive the following message: "Dear Roberto Torres Marmolejos, at the moment, your withdrawal request cannot be processed due to insufficient trading volume." My second last name is misspelled; it should be just Marmolejo. I hope you can help me recover at least my investment. I am at your service. Regards, Thank you.
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