Resolvido
DBG Markets has been unable to log in, resulting in the inability to replenish the margin, and a liquidation problem occurred.
Objeto de mediação
DBG Markets
Assunto de mediação
Outras Exposições
Requerimento de mediação
compensação
Valor de mediação
$1,112(USD)
Tempo de mediação
263Dia5Horas
![](https://h8imgs.ruiyin999.cn/stamp/append/language/pt/resolvebit.png)
Progresso da mediação
Hong Kong 2024-07-07
Resolvido
HEIPINGTAIdbg
Reino Unido 2024-06-07
Resposta
DBG Markets
客户问题已处理
Resposta
Hong Kong 2023-10-18
Entre em contacto com Corretora
Atendimento ao cliente no exterior de WikiFX
![](https://h8imgs.ruiyin999.cn/app/other/oversea.png)
Entre em contacto com Corretora
Hong Kong 2023-10-18
Verificado
Centro de Conciliação WikiFX
![](https://h8imgs.ruiyin999.cn/app/other/appendOfficial.png)
Verificado
Hong Kong 2023-10-18
Iniciar mediação
HEIPINGTAIdbg ![](https://h8imgs.ruiyin999.cn//app/2023/10/1180454366/20231018_771424.png-detail)
Cause of the incident: The login was abnormal starting at around 3 p.m. on June 15th. I also asked customer service 6008 for consultation and processing. After half an hour, I could log in but it was very slow. I tried to log in again around 6 pm but was unable to log in. Between eight and nine o'clock, the account margin was insufficient, and I kept trying to log in to replenish the margin. As a result, I have been unable to log in, which caused the account to be liquidated and affected my normal transactions. This part of the loss needs to be borne by the platform.
![](https://h8imgs.ruiyin999.cn//app/2023/10/1180454366/20231018_771424.png-detail)
Iniciar mediação
Declaração:
1. O conteúdo acima apenas representa uma visão pessoal, não representa a posição do WikiFX
2. As reimpressões não autorizadas de casos nesta plataforma são proibidas. Os infractores serão perseguidos nas suas obrigações legais
2. As reimpressões não autorizadas de casos nesta plataforma são proibidas. Os infractores serão perseguidos nas suas obrigações legais