CAPHOUSE trading platform (https://caphouse.com/) scammed customers and did not allow them to withdraw money. I participated in investing when I received support from a staff member named Khanh Ngoc on November 2, 2023, and I deposited a total of 2 times with the amount of 74 million 750 thousand VND. And will be supported by our support experts from November 6, 2023. By November 14, 2023, I had a profit of about 31k and after making a withdrawal order of 20k there was no response. I asked My Van's support specialist for help, but he asked me to pay 45% of the Bot fee. I asked for it to be deducted directly from my account, but it didn't work, and I told him right from the beginning that I was not allowed to disclose the bot fee. I should ask you to ask for support from the floor. On November 15, 2023, My Van replied that because I didn't know, the platform offered a 5% discount and asked me to deposit 333 million,660 thousand to pay the bot fee. I asked Khanh Ngoc and he told me that it was a bot fee due to Mr. and Ms. My Van's transaction, so I couldn't intervene. I also advise you to deposit to withdraw the above amount. Because sometimes I need to borrow a large amount of money to withdraw that profit. On the night of November 15, 2023, someone called and said that the caphouse floor employee in charge of balancing cash flow said he was placing an order to balance cash flow to process the morning withdrawal order. This caused me to lose 13k in negative. I quickly cut the order. And request support to withdraw the remaining amount of 21k. I placed an order on November 15, 2023, and until now, still not supported. The next day, My Van informed me that I had to transact the full initial amount to withdraw or pay the remaining 30%. I asked for support but got no response. Write an email to the exchange and the exchange will contact you for support or call the switchboard. The support staff is not responding. When I called the switchboard, the response was quick and said that the automatic order would take 24 to 48 hours to process. But up to now I still have not received any money or any satisfactory answer from the exchange. I couldn't contact the support specialists My Van or Khanh Ngoc, the team that I joined to invest were all kicked out of the group. Feeling cheated. Do any of you invest in the Caphouse floor like me? EVERYONE RECORDS TOGETHER TO SPEAK UP TO COLLECT THE ACCUSATION AT THE SAME TIME. Brothers and sisters who are researching, you should think again and study carefully.