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The money in my account is withdrawn by others

安哥的影子
3-5 years

Exposure

I have been using this platform for nearly 6 years. Although the delay has been fixed for more than 3 seconds, but I don’t trade much, I deposit and withdraw funds occasionally, and use it as a stock hedging. I lost a total of 30,000 US dollars on this platform, and it doesn’t matter if I lose. Recently, I used EA to place orders with friends. I only traded once every 20-30 minutes, and I got a few thousand dollars back. Last week, 2 accounts closed with more than $10,000. Yesterday Monday night, I found out that the funds in my account were applied for withdrawal. A total of $11,100, and now there are only a few thousand left. I checked the records and asked about customer service. He said that the funds were withdrawn to the BTC wallet, but I clearly did not apply for deposits in BTC or other digital currencies before, and I did not accept the withdrawal of funds in this way. They just said my member center password, they didn't give me the record IP of the application, they just said it was a different country. I have 100,000 doubts in my heart, why would someone withdraw money from my account if I recover a little bit? Why did the platform process the withdrawal application without confirming the wallet address? Emailed them CS, but still no reply ‧ Even if the password was stolen, reset should be fine, now they suspended my login and didn't send me daily transaction records. I am very concerned about the safety of my funds.

Original

我的帳號的錢給人提了

我用了這個平台接近6年,雖然延遲情況一直固定3秒以上,不過我交易不多,間中出入金,而且用作股票對沖,總共在這個平台輸了3萬美元,輸了不緊要。最近我用EA,掛單跟朋友做單,約20-30分鐘才交易一次,羸回幾千元。上星期5,2個帳號收市還有1萬多美元。昨日星期一晚上發現自己帳號的資金給人申請了出金。總共11,100美元,現在只餘下2千幾。我查看過紀錄,和問過客服務。他說是出金到BTC錢包,但我明明之前沒有用BTC又或者其他數字貨幣申請入金,我亦沒有接受以這樣的方式出金。他們只是說我的會員中心密碼,並不給我有關申請的紀錄IP,只是說是不同國家。 我心中十萬個懷疑,為什麼我帳號追回一點就會給人提了錢? 為什麼平台沒有確認錢包地址是否本人就處理出金申請? 電郵給他們CS,但仍未有回覆‧ 就算密碼給人盜了,重置應該就可以,現在他們暫停了我的登入,而且沒有給我寄每日的交易紀錄。 我十分憂慮資金是否安全。

Hong Kong 2022-04-19
Unable to Withdraw

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