Risk Warning

Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.

*Please note that the information in this table is subject to change and you should always refer to the broker's official website for the most up-to-date information.

Overview of Roboforex

Roboforex, the trading name of Roboforex Cy Ltd, is a forex broker that has been around for over a decade and has made a name for itself in the industry. Founded in 2009, Roboforex is based in Belize, and then became a member of the FSCL, launched a negative balance guarantee service, later added CFD instruments, and introduced gold and CNY trading accounts. Roboforex offers a wide range of trading instruments, including forex, commodities, stocks, indices, and cryptocurrencies, with over 10,000 instruments available for trading. In 2016, Roboforex started creating a proprietary investment platform with a professional analysis centre RAMM and released stock trading. In 2019, the forex broker's tradable instruments reached 11,700, with global updates for the Android and iOS versions of R WebTrader and R MobileTrader, and won more than 20 awards in the financial industry.

One of the key features of Roboforex is its variety of account types. The broker offers several different account options, including Prime, ECN, R StocksTrader, Procent, Pro and Demo Accounts.

In addition to its diverse account types and trading instruments, Roboforex also offers several different trading platforms. The broker supports both the popular MetaTrader 4 and MetaTrader 5 platforms, as well as their own proprietary platform, R Trader and cTrader. These platforms are available for desktop, web, and mobile devices, ensuring that traders can access the markets wherever and whenever they want.

Roboforex also offers various educational resources, including webinars, video tutorials, and market analysis, to help traders improve their trading skills and knowledge. In terms of customer support, Roboforex provides 24/7 multilingual support via phone, email, live chat, and social media.

Is Roboforex legit or a scam？

Roboforex is regulated by the International Financial Services Commission of Belize (IFSC) under license number IFSC/60/271/TS. This means that the broker is required to adhere to strict regulations and guidelines to ensure the safety of its clients' funds and the integrity of its operations. Additionally, Roboforex is a member of the Financial Commission, an independent organization that provides a neutral dispute resolution process for its members and their clients.

Another entity, RoboMarkets, LLC, is authorized and regulated by the National Bank of the Republic of Belarus under the license number of 15.

RoboForex Ltd. is authorized and regulated by the Financial Services Commission (FSC) under license number of IFSC/60/271/TS/17.

Pros and Cons

Some of the pros of trading with RoboForex include its low minimum deposit requirement, high leverage options, and multiple account types. The broker also provides a variety of trading platforms, including the popular MetaTrader 4 and 5 platforms, and has a useful selection of educational materials for beginners.

However, some of the cons of trading with RoboForex include its limited research tools, lack of transparency in pricing, and the potential for high trading fees. Customer support is not available 7/24 and sometimes, it is slow for them to answer clients' inquiries.

Market Intruments

RoboForex offers a diverse range of market instruments, including Forex, Stocks, Indices, CFDs on Futures, Energies, Commodities, Cryptocurrencies, and ETFS.

• Forex - RoboForex offers trading in over 40 currency pairs, including majors, minors, and exotic pairs. They also offer access to the interbank market, which can provide better pricing and execution.

• Stocks - RoboForex offers trading in a wide range of stocks from some of the world's biggest companies, including Apple, Google, Amazon, and Facebook. They also offer access to stocks from emerging markets, providing traders with opportunities for diversification.

• Indices - RoboForex offers trading in a range of global indices, including the S&P 500, NASDAQ, FTSE 100, and DAX. This allows traders to gain exposure to the performance of a range of different markets.

• CFDs on Futures - RoboForex offers trading in a range of futures contracts, including those based on commodities like gold, silver, and crude oil. This provides traders with opportunities to profit from movements in commodity prices.

• Energies - RoboForex offers trading in energy markets, including crude oil, natural gas, and heating oil. This provides traders with opportunities to profit from changes in energy prices.

• Commodities - RoboForex offers trading in a range of commodity markets, including gold, silver, and copper. This allows traders to gain exposure to the performance of different commodity markets.

• Cryptocurrencies - RoboForex offers trading in a range of cryptocurrencies, including Bitcoin, Ethereum, and Litecoin. This provides traders with opportunities to profit from the volatility of these markets.

• ETFs - RoboForex offers trading in a range of exchange-traded funds (ETFs), providing traders with opportunities to gain exposure to different markets and sectors.

Account Types

RoboForex understands that each trader is unique and has their own trading needs and preferences. That's why they have created a diverse range of trading accounts to cater to all types of traders.

• Prime Account: The Prime Account, one of RoboForex's offerings, is an excellent choice for traders who are looking for low spreads and reasonable commission rates. To start trading, clients only need to deposit a mere $10 into their account. This account type provides traders with access to a maximum leverage of 1:300, which is a great advantage for those who want to make the most of their capital. With this account, traders can enjoy trading 28 currency pairs, precious metals, and CFDs on stocks and cryptocurrencies.

• ECN account: RoboForex's ECN account is an exceptional choice for traders who are looking for a trading account with low spreads, high leverage, and a wide range of tradable instruments. With a modest minimum deposit requirement of only $10, traders can take advantage of the account's maximum leverage of 1:500. The ECN account offers an impressive 36 currency pairs, metals, and CFDs on stocks and cryptocurrencies to choose from.

• R StocksTrader account: The R StocksTrader account is a lucrative option for traders who are looking to invest in a broad range of global stocks with a minimum deposit of $100. The account offers a generous maximum leverage of 1:500, which provides ample opportunity for traders to capitalize on their investments. The R StocksTrader account offers access to more than 12,000 stocks from around the world, including the major US and European exchanges, making it an excellent choice for traders who are looking to diversify their portfolio.

• Procent account: The Procent account offered by RoboForex is a versatile and well-rounded option for traders of all levels, and particularly appealing to those who prefer a more conservative approach to trading. With a minimum deposit requirement of just $10, this account type offers accessibility to a wider range of traders. Moreover, the maximum leverage of 1:2000 allows traders to exercise greater control over their positions. The Procent account offers access to 36 currency pairs and metals.

• Pro account: The Pro Account is a sought-after trading account offered by RoboForex. With a modest minimum deposit requirement of only $10, it provides traders with access to an impressive maximum leverage of 1:2000. This means that traders can take larger positions in the market. This trading account grants traders access to 36 currency pairs, including major, minor, and exotic pairs, as well as metals, CFDs on indices, stocks, and cryptocurrencies.

How to open an account？

Opening an account with RoboForex is a straightforward process that can be completed in just a few steps.

• First, clients need to visit the broker's website and click on the “Open an account” button located in the top right corner of the page.

• From there, they will be redirected to a registration page where they can fill out their personal and financial information, including emails, name, mobile phone number and more.

• After completing the registration form, clients will need to verify their identity by providing a copy of their government-issued ID and a recent utility bill as proof of address. This step is necessary to comply with international anti-money laundering and know-your-customer regulations.

• Once the account has been verified, clients can fund their account through a variety of methods, including bank transfers, credit/debit cards, and electronic payment systems such as Skrill and Neteller. The minimum deposit for most account types is $10, although the R StocksTrader account requires a minimum deposit of $100.

• After funding their account, clients can download the trading platform of their choice and start trading in the markets.

Leverage

The maximum leverage of 1:2000 available for the Pro Account and Procent account type is particularly noteworthy, offering experienced traders a chance to pursue even more profitable trades. The Prime and ECN accounts also offer high leverage, ranging from 1:300 to 1:500.

However, it's important to note that high leverage can magnify both profits and losses, so traders should use it carefully and with proper risk management strategies in place.

Here is a table displaying the maximum leverage offered by four popular brokers - RoboForex, FP Markets, IC Markets, and Exness, which can help traders evaluate their options based on their preferred leverage:

*It's important to note that leverage can vary by account type, instrument, and regulatory requirements.

Spreads & Commissions (Trading Fees)

RoboForex offers a variety of trading accounts that determine the spreads and commissions charged. For instance, the Procent and Pro accounts provide average spreads starting at 1.4 pips, whereas the ECN account offers an average spread from as low as 0.1 pips. On the other hand, the Prime account entails up to 10% commissions, while the ECN account provides up to 15% commissions. It's essential to note that the trading fees may vary based on the trading instruments used and market conditions. As such, it's advisable to check the spreads and commissions charged for each trading account before making any trading decisions.

The R stockstrader account stands out as a distinctive trading account option offered by RoboForex, which entails a unique commission structure for trading various instruments. For instance, trading US stocks under this account attracts a commission of 0.009 USD per share, while EU stocks command a commission of 0.025 USD per share. CFDs on US stocks are charged a commission of 0.02 USD per share, while for CFDs on EU stocks, the commission is 0.07%. As for trading currencies, a commission of 15 USD is applied for every 1 million base currency traded. The commission for trading indices is variable and subject to changes based on market conditions.

Non-Trading Fees

RoboForex also charges non-trading fees, which include fees for deposits and withdrawals, as well as account inactivity fees. Inactivity fees are also charged for accounts that have been inactive for more than 90 days, with a fee of $10 per month applied until the account becomes active again.

RoboForex charges overnight interest, also known as swap, on positions held overnight on certain instruments. The overnight interest rates for long and short positions vary depending on the instrument and the trading account type. The rates can be found on the trading platform or on the broker's website.

Trading Platform

RoboForex provides a range of trading platforms to cater to different trading needs and preferences. The most popular trading platforms offered by RoboForex include MetaTrader 4 (MT4), MetaTrader 5 (MT5), and cTrader. These platforms are available for desktop, web, and mobile devices, allowing traders to access the markets from anywhere at any time.

MT4 is a widely used trading platform that offers advanced charting capabilities, automated trading features, and the ability to customize indicators and trading robots. MT5, on the other hand, is a more advanced version of MT4, with additional features such as multi-currency strategy testing and more advanced analytical tools.

cTrader is a trading platform designed for ECN trading, with advanced charting tools and fast trade execution speeds. The platform is popular among traders who prefer a more streamlined trading experience.

In addition to these popular trading platforms, RoboForex also offers its own proprietary platforms, including R MobileTrader and R StocksTrader. R MobileTrader is a mobile trading platform that provides access to trading accounts, real-time market data, and order execution. R StocksTrader, as mentioned earlier, is a unique trading account that offers commission-based trading on US and EU stocks.

Lastly, for traders who prefer to trade directly from their web browser, RoboForex offers the WebTrader platform. This platform requires no download or installation and offers a simple, user-friendly interface for trading.

Bonuses Offered

RoboForex offers an impressive range of bonus programs that cater to the needs of different types of traders. The 30 USD welcome bonus is a great incentive for new traders looking to test the waters of live trading. The classic bonus program offers up to 120% bonus on deposits, giving traders additional funds to trade with. The profit share bonus program allows traders to earn up to 60% of the profit generated by their referrals, making it an attractive option for traders who have a large network of contacts. The up to 10% on account balance program is another great way for traders to boost their account equity. The cashback rebate services offer traders the opportunity to earn cashback for each trade they make, reducing their trading costs.

Deposit & Withdrawal

RoboForex offers a variety of deposit and withdrawal options, including VISA, MasterCard, bank transfer, Skrill, Neteller, Perfect Money, AdvCash, VISA, MasterCard, QR & Vouchers, Western Union. Deposits can be made in USD, EUR, GBP, and CHF, and there are no deposit fees charged by the broker. Withdrawals can also be made in the same currencies and are processed within one business day. The processing time for bank transfers can take up to five business days. The minimum deposit amount varies depending on the account type, ranging from $10 for the Prime, ECN, Procent, and Pro accounts to $100 for the R StocksTrader account.

There are no deposit fees, but withdrawal fees may apply depending on the payment method used. For example, withdrawals through AstroPay are subject to a fee of 0.5%, and withdrawals through Skrill and Neteller are subject to a fee of 1% and 1.9%, respectively. Withdrawal fees through VISA, MasterCard/JCB/CUP are subject to a fee of up to 2.6 % +1.3 USD.

Customer Support

Roboforexs customer support can be reached by telephone: +65 3158 8389 (English), +88 6277414290 (HK), +66 65 965 6091 (Thailand), email: info@roboforex.com, info@roboforex-cn.org. The online chat function is available 24/7, allowing clients to connect with a representative in real-time and receive assistance promptly. Additionally, the company's website has an extensive FAQ section, which provides answers to many common questions about trading accounts, deposit and withdrawal methods, trading platforms, and more.

Besides, clients can also follow up with this broker on some social media platforms, such as Facebook, Twitter, Instagram and Youtube.

Company address: 2118 Guava Street, Belama Phase 1, Belize City, Belize; 9724 Ramiro Duran Street, Belize City, Belize.

Educational Resources

RoboForex offers some educational resources to help traders improve their skills and knowledge, including a wide range of analytics, comprehensive educational materials, trading tools such as a trading calculator and financial charts, and much more. These resources are designed to help traders stay up-to-date with the latest market trends and make informed trading decisions, but it's important to note that additional independent research may be necessary for more advanced strategies.

Conclusion

To summarize, RoboForex is a renowned online brokerage firm that provides a diverse range of account options catering to various trading requirements. The broker offers an extensive range of tradable instruments, competitive trading fees, and high leverage options. The user-friendly trading platforms come equipped with advanced trading tools, enabling traders to make informed trading decisions. The broker also offers excellent customer support, with multiple channels available for assistance.

While RoboForex presents an excellent trading opportunity, it is crucial to exercise caution while trading with leverage and implement proper risk management strategies.

FAQs

Q: Is RoboForex a regulated broker？

A: Yes, RoboForex is regulated by several financial authorities, including FSC, CySEC and NBRB.

Q: What trading platforms does RoboForex offer？

A: RoboForex offers a variety of trading platforms, including MetaTrader 4, MetaTrader 5, cTrader, WebTrader, R MobileTrader, and R StocksTrader.

Q: What is the minimum deposit required to open an account with RoboForex？

A: The minimum deposit required varies depending on the account type, $10 to open most account types, and $100 to open the R Stockstrader account.

Q: What trading instruments can I trade with RoboForex？

A: RoboForex offers a range of trading instruments, including forex, stocks, indices, commodities, Futures, ETFs, cryptocurrencies, and more.

Q: Does RoboForex offer any bonuses or promotions？

A: Yes, RoboForex offers various bonuses and promotions to its clients, such as a welcome bonus, deposit bonus, and cashback.

Q: Does RoboForex offer any educational resources for traders？

A: Yes, RoboForex provides a range of educational resources, including trading tools, financial news and analysis, webinars, and a demo account for practice trading.

Overview of GMO CLICK

GMO CLICK is a regulated institution in Japan that offers various financial services. It holds a retail forex license and is regulated by the Financial Services Agency. The company provides a range of market instruments, including stock trading, investment trusts, futures options, FX trading, forex options, currency exchange trading, CFDs, stock index binary options, and bond trading.

To open an account with GMO CLICK, individuals can visit their website and choose the type of account they want to open. The company offers different account options based on the desired trading activities. Users need to fill out an application form, provide personal information, agree to terms and conditions, and submit the completed application.

GMO CLICK offers trading platforms for various devices, including computers, smartphones, and smartwatches. They provide different payment methods for depositing funds, including internet banking, ATMs, and financial institution counters. The company has customer support available through phone, inquiry forms, direct mail, and social media channels.

While GMO CLICK is regulated and offers a range of financial services, it's important to verify the information provided and contact the company directly for the most accurate and up-to-date details regarding their services, regulations, and account opening procedures.

Pros and Cons

GMO CLICK offers a range of financial services, including stock trading, investment trusts, futures options, FX trading, forex options, currency exchange trading, CFDs, stock index binary options, and bond trading. The company is regulated and provides a variety of trading platforms for different devices. They have multiple payment methods available for depositing funds, and customer support is offered through various channels. However, it's important to note that GMO CLICK has certain limitations, such as the absence of trading software according to the provided information. Additionally, specific trading activities may have designated acceptance times, and withdrawals are supported only for GMO CLICK Securities accounts and financial institution accounts with the same name. It's advisable to verify the current details and contact GMO CLICK directly for more accurate and updated information.

Is GMO CLICK Legit？

Based on the information provided, GMO CLICK is a regulated institution in Japan. It holds a retail forex license and is regulated by the Financial Services Agency. The license number is “関東財務局長（金商）第77号” and the effective date of the license is September 30, 2007.

However, it's important to note that the information you provided also states that GMO CLICK does not have a trading software according to the current data. This could imply that there may be some limitations or restrictions on their services. It's advisable to verify this information with updated and reliable sources or contact GMO CLICK directly for more accurate and detailed information regarding their regulatory status and available services.

Market Instruments

GMO CLICK Securities offers a range of market instruments:

STOCK: GMO CLICK Securities offers stock trading services at low prices, providing investors with access to the stock market.

INVESTMENT TRUST: The company offers a selection of investment trusts, making it easy for investors to choose funds that have been carefully curated by GMO CLICK Securities.

FUTURES OPTIONS: GMO CLICK Securities provides futures options trading with industry-leading low fees, allowing investors to participate in this market.

FX NEO (OVER-THE-COUNTER TRADING): GMO CLICK Securities offers enhanced trading tools and a low-cost, comfortable FX trading experience for investors.

FOREX OPTIONS: Investors can engage in forex binary options trading through GMO CLICK Securities, which offers a user-friendly interface for easy operation.

CLICK 365 (EXCHANGE TRADING): GMO CLICK Securities provides a wide range of currency pairs for FX exchange trading through the Click 365 platform.

CFDs: Japanese investors can choose from a variety of CFDs (Contracts for Difference) offered by GMO CLICK Securities.

STOCK INDEX BINARY OPTIONS: GMO CLICK Securities offers stock index binary options, allowing investors to engage in this type of trading with ease.

BOND: GMO CLICK Securities facilitates the trading of overseas high-interest bonds, providing investors with access to this asset class.

Account Types

1. FXneo: This account type is for Forex trading. It allows customers to trade in the Forex market.

2. AnyForex OP: This account type is for Forex options trading. It enables customers to trade options in the Forex market.

3. AnyCFDs: This account type is for CFD (Contract for Difference) trading. It allows customers to trade CFDs.

4. AnyIXOP: This account type is for stock index binary options trading. It enables customers to trade binary options based on stock indexes.

5. Brokerage account: This account type provides tradeable services for various types of transactions, including stock, investment trust, futures OP, FX neo, Forex OP, 365FX, CFDs, BO (Binary Options), and bonds.

6. Securities Connect Account (Bank Linkage): This account type allows customers to open a securities trading account by filling in a single page without requiring an application form. Transactions can start after a minimum of 2 business days. Initial settings registration is required upon the first login.

7. Forex Trading Account: This account type is specifically for FX trading and Foreign exchange OP. It offers tradeable services for FX neo, Forex OP, and 365FX. Opening an FX trading account is faster than a brokerage account and does not require an application form. Customers can switch to a securities trading account from the member page without any difference in trading terms.

8. Corporate Customers: GMO CLICK also provides corporate account opening services for corporate customers.

How to Open an Account？

To open an account with GMO CLICK, follow these steps:

1. Visit the GMO CLICK website and click on the “Account Opening” option.

1. Choose the type of account you want to open from the available options, such as stock, investment trust, futures OP, FX neo, Forex OP, 365FX, CFDs, BO, bond, or Securities Connect Account (Bank Linkage).

2. If you select the Securities Connect Account (Bank Linkage), you can start demo trading by tapping “Start demo trading” on the login screen without registering an account.

1. Fill in the required information on the application form. This typically includes personal details such as name, contact information, address, date of birth, sex, post code, telephone number, and email address.

1. Provide nationality information, indicating whether you have Japanese nationality or nationality other than Japan. Note that accounts cannot be opened by individuals holding U.S. citizenship.

2. Specify if you have any U.S. tax liability, whether you are an important foreign public figure or a relative of one, and your country of residence.

1. Choose your preferences regarding the delivery of email news and direct mail from GMO CLICK.

2. If you wish to open a specific account, select the appropriate options for FX trading, forex options trading, CFD trading, or stock index binary options trading.

1. Read and agree to the terms and conditions and other regulations pertaining to account opening and trading activities.

2. Review the documents to be delivered before concluding a contract for securities and CFD transactions, and agree to their terms.

3. Confirm that the information entered in the application is accurate and certify that it is provided by the account holder or an authorized representative.

4. Submit the completed application.

Spreads & Commissions

GMO Click offers spreads on various currency pairs. The spreads for USD/JPY are 0.2 pips, for EUR/JPY they are 0.5 pips, for GBP/JPY they are 1.0 pips, for AUD/JPY they are 0.7 pips, for EUR/USD they are 0.4 pips, and for GBP/USD they are 1.0 pips. These spreads indicate the difference between the buying and selling prices of these currency pairs.

When trading Nikkei 225 options, GMO Click charges a minimum commission of 0.152% of the contract price. Additionally, there is a minimum commission fee of 214 yen applicable for these trades. The commission is calculated based on the percentage of the contract price and ensures that the broker earns revenue from facilitating these options trades.

GMO Click provides free trading services for certain types of trading instruments. Forex options trading, stock index binary options trading, and CFD (Contract for Difference) trading do not incur any charges. This means that traders can engage in these types of trading activities without paying commissions or fees to GMO Click.

Deposit & Withdrawal

GMO CLICK offers an instant deposit service that allows customers to transfer funds immediately. The service supports transfer deposits via ATMs and bank counters, and withdrawals are also free of charge. The minimum withdrawal amount is 10,000 yen, and the maximum withdrawal amount is 100 million yen. However, if the balance is below 10,000 yen, the entire balance will be withdrawn at once.

It's important to note that withdrawals are only supported for GMO CLICK Securities accounts and financial institution accounts with the same name. The amount that can be withdrawn in one operation ranges from ¥10,000 to ¥100,000,000.

GMO CLICK provides bank accounts for each customer, including GMO Aozora Net Bank and Mitsubishi UFJ Bank. When making a transfer from a bank counter or ATM, customers are required to make a payment to their bank account. Please be aware that the transfer source is limited to domestic branches of financial institutions.

GMO CLICK provides various options for customers to deposit funds. Those using internet banking can take advantage of the immediate deposit service, which allows for instant fund transfers without any commission fees. Deposits made through ATMs or financial institution counters are also free of commission, and customers can perform these transactions using their computers or smartphones. Additionally, GMO CLICK offers the option to deposit funds from the Securities Connect account of GMO Aozora Net Bank, and this service is commission-free and can be accessed through a computer. For customers investing in mutual funds, the investment trust reserve fee is automatically deducted monthly from the designated financial institution account.

In terms of withdrawals, GMO CLICK does not charge any commission, and customers can initiate the withdrawal process through the GMO CLICK Securities member page. This can also be done through their smartphone app.

Trading Platforms

GMO Click offers a variety of trading platforms, including FX neo for high-performance FX trading on computers, Hatchu-kun FX Plus for rate delivery and execution speed, and FXWatch! for checking rates and charts on smartwatches. They also provide CFD trading apps, such as GMO Click CFDs and Hatchu-kun CFD, along with stock trading apps like GMO Click stock and GMO Click Stock for iPad. Super Hatchu-kun is a comprehensive tool for stock/futures OP trading. Traders can also access smartphone browser-based platforms for Forex OP, stock trading, and binary options. Additionally, there are iPhone and Android apps available for Click 365 trading. Transactions can be conducted on a PC browser using the WEB transaction screen.

Payment Methods

GMO CLICK offers a range of payment methods for customers to deposit funds. These include options such as Rakuten Bank, MUFG, SMBC, Mizuho, SBI Sumishin Net Bank, ANN Seven Bank, JP Yucho Bank, Resona Bank, Aeon Bank, Jibun Bank, and Saitama Resona Bank, among others. Customers can utilize internet banking services to make immediate fund transfers without incurring any commission fees. Deposits can be made through ATMs or financial institution counters, and these transactions are also commission-free. The method of depositing funds through computers or smartphones is provided. GMO CLICK also facilitates deposits from the Securities Connect account of GMO Aozora Net Bank, with no commissions and accessibility via computer. For customers investing in mutual funds, the investment trust reserve fee is automatically deducted monthly from the designated financial institution account.

Trading Hours

GMO CLICK offers customer support through various channels and during specific time frames. The call center is available from 8:00 until close and provides assistance for trading inquiries. Trading platforms like Super Hatchu allow login access from 0:00 to 24:00, excluding maintenance time. Specific acceptance hours are set for immediate deposits, transfers, and order placements based on different types of trading accounts. Support for mutual fund trading is available from 6:30 to 15:00 and 17:00 to 3:30. For futures, options, forex, Click 365, and CFD trading, there are designated acceptance times. Forex Neo and forex options trading have 24-hour availability, while CFD trading is open from Monday to Friday, 8:00 am to 7:00 am the next day. Bond trading hours vary for domestic and foreign bonds. It's important to be aware of these time frames when seeking customer support or engaging in trading activities with GMO CLICK.

Customer Support

1. FAQ: GMO CLICK provides a Frequently Asked Questions (FAQ) section on their website. Traders can enter keywords related to their inquiries and search for relevant information. The FAQ covers various topics, including account login, password recovery, deposit/withdrawal methods, tax information, and more.

2. Inquiries by Phone: Traders can reach out to GMO CLICK's customer support team via phone. The contact number for Japanese customers is +81 0120727930.

3. Inquiries Using the Inquiry Form: GMO CLICK offers an inquiry form for customers to submit their questions or concerns. This form allows traders to seek assistance or clarification on various aspects of their trading experience.

4. Direct Mail (DM): GMO CLICK provides the option of contacting customer support through direct mail. Customers can use this method to address specific issues, such as suspension procedures, inheritance procedures, or other account-related matters.

5. Responding to Opinions and Requests: GMO CLICK acknowledges and values customer feedback. They have a system in place to respond to opinions and requests, allowing traders to provide input on their services and suggest improvements.

6. Business Operation System for Complaints and Disputes: GMO CLICK has a business operation system designed to handle complaints and resolve disputes. They outline the procedures and mechanisms through which customer concerns can be addressed.

7. Social Media Presence: GMO CLICK maintains a presence on social media platforms such as Twitter (https://twitter.com/GMO_ClickSec_PR) and Facebook (https://www.facebook.com/gmoclicksec). Traders can connect with them through these channels to stay updated and potentially reach out for support.

Conclusion

In conclusion, GMO CLICK is a regulated institution in Japan that offers various market instruments such as stocks, investment trusts, futures options, forex options, CFDs, and more. It provides multiple account types and trading platforms to cater to different preferences. GMO CLICK's deposit and withdrawal options are diverse, allowing customers to choose from a range of payment methods. However, it's important to note that GMO CLICK does not have a trading software according to the available information, and there may be limitations or restrictions on their services. Traders should verify the current status of their offerings and contact GMO CLICK directly for detailed information. Additionally, the spreads and commissions may vary depending on the trading instruments, and customers should consider these factors when engaging in trading activities.

FAQs

Q: Is GMO CLICK a regulated institution？

A: Yes, GMO CLICK is a regulated institution in Japan and holds a retail forex license. It is regulated by the Financial Services Agency (FSA) with the license number “関東財務局長（金商）第77号” and the effective date of the license is September 30, 2007.

Q: What market instruments does GMO CLICK offer？

A: GMO CLICK Securities offers a range of market instruments including stocks, investment trusts, futures options, FX NEO (over-the-counter trading), forex options, CLICK 365 (exchange trading), CFDs (Contracts for Difference), stock index binary options, and bonds.

Q: How can I open an account with GMO CLICK？

A: To open an account with GMO CLICK, you can visit their website and click on the “Account Opening” option. Choose the type of account you want to open, fill in the required information on the application form, agree to the terms and conditions, and submit the completed application.

Q: What are the spreads and commissions charged by GMO CLICK？

A: GMO CLICK offers spreads on various currency pairs, and the commissions vary depending on the trading instrument. For example, the spreads for USD/JPY are 0.2 pips, and when trading Nikkei 225 options, there is a minimum commission of 0.152% of the contract price.

Q: What are the available payment methods for depositing funds with GMO CLICK？

A: GMO CLICK offers various payment methods including Rakuten Bank, MUFG, SMBC, Mizuho, SBI Sumishin Net Bank, ANN Seven Bank, JP Yucho Bank, Resona Bank, Aeon Bank, Jibun Bank, and Saitama Resona Bank, among others. Internet banking services and deposits through ATMs or financial institution counters are also available.

Q: What are the trading platforms offered by GMO CLICK？

A: GMO CLICK provides a variety of trading platforms including FX neo, Hatchu-kun FX Plus, FXWatch!, GMO Click CFDs, Hatchu-kun CFD, GMO Click stock, GMO Click Stock for iPad, Super Hatchu-kun, and smartphone browser-based platforms for Forex OP, stock trading, and binary options.

Q: What are the trading hours and customer support options provided by GMO CLICK？

A: GMO CLICK offers customer support through various channels during specific time frames. The call center is available from 8:00 until close, and support hours vary for different types of trading activities. Customer support options include FAQs, inquiries by phone, an inquiry form, direct mail, responding to opinions and requests, and a business operation system for complaints and disputes. GMO CLICK also has a social media presence on platforms like Twitter and Facebook.