Risk Warning

Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.

General Information

What is One Financial Markets？

One Financial Markets is an online forex and CFDs broker, founded in 2007 and headquartered in London, UK. It offers access to a wide range of tradable instruments, including forex, commodities, indices, stocks, and CFDs through the MT4/5 trading platforms. The company is currently under the supervision of the UK Financial Conduct Authority (FCA), with regulation number 466201.

In the following article, we will analyze the characteristics of this broker from various aspects, providing you with simple and organized information. If you are interested, please read on. At the end of the article, we will also briefly make a conclusion so that you can understand the broker's characteristics at a glance.

Pros & Cons

One Financial Markets offers several advantages such as being regulated by the United Kingdom Financial Conduct Authority (FCA), providing a wide range of tradable instruments, and offering multiple trading platforms including MT4 and MT5. They also provide competitive spreads and leverage options, as well as dedicated customer support and educational resources for traders.

However, it's important to be cautious due to reports of withdrawal issues and scams associated with the company. Traders should carefully review the available information and consider the associated risks before engaging with One Financial Markets.

One Financial Markets Alternative Brokers

There are many alternative brokers to One Financial Markets depending on the specific needs and preferences of the trader. Some popular options include:

• FXCM - A well-established and reputable broker with a range of trading instruments and platforms, suitable for both beginner and advanced traders.

• CMC Markets - A trusted broker offering a wide range of tradable instruments, advanced trading tools, and comprehensive research, making it a good choice for traders of all levels.

• Darwinex - A unique broker that combines social trading with investment strategies, allowing traders to follow successful strategies and potentially profit from them, making it a compelling option for those seeking innovative trading approaches.

Ultimately, the best broker for an individual trader will depend on their specific trading style, preferences, and needs.

Is One Financial Markets Safe or Scam？

One Financial Markets, being regulated by the United Kingdom Financial Conduct Authority (FCA, License No. 466201) with a valid license, provides a level of credibility and accountability. Regulatory oversight helps ensure that the broker operates in compliance with established standards, including client fund protection and fair trading practices. However, it is always recommended for traders to conduct their due diligence, review available information, and consider their own risk tolerance before engaging with any broker.

Market Instruments

One Financial Markets offers a diverse range of market instruments for traders to access various financial markets. Forex trading is available, allowing traders to participate in the global currency exchange market. Additionally, they provide CFDs (Contracts for Difference) on shares, enabling traders to speculate on the price movements of individual stocks without owning the underlying assets. Traders can also trade CFDs on indices, giving them exposure to a basket of stocks representing a specific market or sector.

In addition, One Financial Markets offers CFDs on bullion, allowing traders to trade gold and silver. Commodity CFDs are available for trading various commodities such as oil, gas, agricultural products, and more. Energies such as crude oil and natural gas are also tradable instruments. Lastly, One Financial Markets offers CFDs on cryptocurrencies, providing traders with the opportunity to speculate on the price movements of popular digital assets like Bitcoin, Ethereum, and others. With this wide range of market instruments, traders can diversify their portfolios and capitalize on various market opportunities.

Accounts

As for accounts, all clients are given access to a demo account and a live trading account. The demo account is an excellent tool for clients to test trading environment and practice their trading strategies. The demo accounts come preloaded with a virtual fund of $10,000, allowing traders to simulate trading in real market conditions.

On the other hand, One Financial Markets also offers live trading accounts with no minimum deposit requirement, making it accessible for traders with different investment budgets. This feature enables traders to start trading with the amount they are comfortable with and gradually increase their trading capital as they gain confidence and experience. By offering both demo and live accounts, One Financial Markets caters to the needs of traders at different skill levels and investment capacities.

Leverage

With One Financial Markets, the maximum trading leverage that can be used is up to 400:1, a generous offering. Leverage allows traders to amplify their trading positions by borrowing funds from the broker. With a high leverage ratio like 400:1, traders can control larger positions in the market with a relatively smaller amount of capital. This can potentially increase both profits and losses.

While higher leverage offers the opportunity for greater gains, it also comes with increased risk. Traders need to exercise caution and have a solid risk management strategy in place when utilizing leverage. One Financial Markets' competitive leverage offerings enable traders to have more flexibility and potential trading opportunities, but it's essential to understand the associated risks and trade responsibly.

Spreads & Commissions

One Financial Markets provides floating spreads. As per its LIVE PRICES section, the minimum spreads on the benchmark of the EUR/USD pair is 1.0 pips, which is in line with the industry standards. You can refer to the provided information or screenshots for detailed insights. The spread is the difference between the buy and sell price of a financial instrument, and it represents the cost of trading for traders. Lower spreads can result in reduced trading costs and potentially enhance profitability.

The absence of commissions further adds to the cost-effectiveness of trading with One Financial Markets. One Financial Markets' transparent approach to spreads and commission-free trading ensures that traders can focus on their strategies without incurring additional charges, making it an attractive choice for cost-conscious traders.

Below is a comparison table about spreads and commissions charged by different brokers:

Please note that the spread and commission values mentioned above are for indicative purposes and can vary based on market conditions and account type. It's always recommended to check with the respective brokers for the most up-to-date and accurate information.

Trading Platforms

One Financial Markets offers a range of popular trading platforms to cater to the diverse needs of traders. The MetaTrader 4 (MT4) platform is available for desktop, web, and mobile devices, providing a user-friendly and feature-rich trading experience. MT4 is renowned for its extensive charting capabilities, advanced order types, and a wide range of technical indicators and analysis tools, empowering traders to make informed trading decisions.

Additionally, One Financial Markets also offers the MetaTrader 5 (MT5) platform, which is the successor to MT4 and includes enhanced features such as additional timeframes, depth of market functionality, and improved backtesting capabilities.

With the availability of MT4 and MT5 across multiple devices, traders have the flexibility to access and manage their accounts seamlessly from anywhere, ensuring a convenient and efficient trading experience with One Financial Markets.

See the trading platform comparison table below:

Deposits & Withdrawals

One Financial Markets offers a variety of convenient and secure methods for depositing and withdrawing funds. Traders can choose from options such as UK bank transfers, international SWIFT bank wire transfers, credit/debit cards, Neteller, and Skrill.

One Financial Markets minimum deposit vs other brokers

The accepted currencies, minimum deposit/withdrawal amounts, deposit/withdrawal fees, and processing times may vary depending on the chosen method. It is advisable for traders to review the specific details provided by One Financial Markets regarding each payment option to ensure a smooth and efficient deposit/withdrawal process. More details can be found in the below screenshot:

See the deposit/withdrawal fee comparison table below:

One Financial Markets Money Deposit

To deposit funds from your One Financial Markets account, you need to follow these steps:

Step 1: Login to your portal and click on the 'Transfers' tab at the top of the screen

Step 2:Click on 'Internal Transfers' on the right hand side

Step 3: Select your landing account by clicking on the 'From Account' drop down option

Step 4: Select your trading account by clicking on the 'To Account' drop down option

Step 5: Enter the amount you wish to transfer (you can move the entire balance or just a portion of it) in the 'Amount' field

Step 6: Click “submit”

Fees

One Financial Markets applies fees based on specific payment methods and account activity. The deposit and withdrawal fees may vary depending on the chosen payment method, and it is recommended to refer to the company's official website for detailed information on the applicable fees.

Additionally, One Financial Markets implements an annual dormant account fee of $25/€20/£20 if there are no open positions and no activity on the account for a period of 12 months or more. This fee is deducted from the account balance. Traders should review and understand the fee structure of One Financial Markets to make informed decisions regarding their trading activities and account management.

Customer Service

One Financial Markets places a strong emphasis on providing comprehensive customer support to its clients. Traders have access to 24/5 multilingual support through various channels, including live chat, phone, email, and online messaging.

The company also offers an FAQ section on its website, which can provide quick answers to common queries. Additionally, clients can stay connected with One Financial Markets through social media platforms such as Twitter, Facebook, and Instagram, allowing them to receive updates and engage with the broker's community.

The transparency displayed by One Financial Markets is reflected in its openly revealed company address, which adds to the trust and accessibility of their customer service.

Note: These pros and cons are subjective and may vary depending on the individual's experience with One Financial Markets' customer service.

User Exposure on WikiFX

On our website, you can see that some reports of unable to withdraw and scams. Traders are encouraged to carefully review the available information and consider the risks associated with trading on an unregulated platform. You can check our platform for information before trading. If you find such fraudulent brokers or have been a victim of one, please let us know in the Exposure section, we would appreciate it and our team of experts will do everything possible to solve the problem for you.

Education

One Financial Markets provides a range of educational resources and tools to support traders in their learning journey. Traders can access Trading Central, which offers market analysis, research, and trading signals to assist with informed decision-making. The platform also offers the One Indicator, a proprietary tool designed to identify potential trading opportunities.

Additionally, traders can benefit from MT4 expert advisors, which are automated trading systems that can execute trades based on pre-defined strategies. The trading glossary serves as a valuable reference, explaining key trading terms and concepts. One Financial Markets also offers access to the Yasmeen Society, which provides educational materials, market insights, and expert guidance.

Traders can further enhance their knowledge and skills by exploring various investment strategies. Lastly, the platform organizes live trading seminars, allowing traders to learn from industry professionals and gain practical insights into the markets. Overall, One Financial Markets aims to empower traders with educational resources and support to enhance their trading proficiency.

Conclusion

On the whole, One Financial Markets is a regulated brokerage that offers a wide range of tradable instruments and multiple trading platforms, making it a viable option for traders. They provide competitive spreads and leverage options, along with dedicated customer support and educational resources. However, it's crucial to exercise caution as there have been reports of withdrawal issues and scams associated with the company. Traders should carefully consider the available information and assess the associated risks before choosing One Financial Markets as their brokerage.

Frequently Asked Questions (FAQs)

Overview:

FinMarket is an unregulated Forex and CFD broker based in Cyprus, established in 2015. Despite claiming to be regulated by CySEC, the lack of proper regulation raises concerns about the safety of traders' funds and the transparency of their operations. Unfortunately, the website is currently down, which adds further doubts about the broker's legitimacy. The high spreads and commissions, along with the relatively high minimum initial deposit of $1000, make it an unattractive option for traders, especially beginners. Moreover, the limited account manager availability and the absence of an FAQ section demonstrate a lack of commitment to customer support. Overall, due to the unregulated status and the website's unavailability, FinMarket should be approached with extreme caution.

Regulation:

Suspicious Clone.

A “Suspicious Clone” in the context of financial services refers to an entity that mimics or imitates the appearance and branding of a legitimate and regulated company, often with the intent to deceive and defraud unsuspecting individuals. These clones use similar names, websites, and other identifying features to create the illusion of being a reputable and regulated entity, while in reality, they are operating without proper authorization and oversight.

In the case of FinMarket being labeled as a “Suspicious Clone,” it suggests that the broker claims to be regulated by CySEC but lacks the necessary authorization and compliance. Such suspicious clones can pose significant risks to investors and traders, as they may engage in fraudulent activities, mismanage funds, and potentially disappear without a trace. Traders should exercise extreme caution when dealing with suspicious clones and always conduct thorough research and due diligence before entrusting their funds to any financial service provider.

Market Instruments Offered by FinMarket:

FinMarket offers a diverse array of market instruments, catering to traders' interests and allowing them to diversify their portfolios across different asset classes. The following table summarizes the market instruments along with some examples:

Forex Currency Pairs:

FinMarket provides access to more than 30 forex currency pairs, including major pairs like EUR/USD, EUR/GBP, and AUD/JPY. These major pairs offer high liquidity and are widely traded in the global forex market.

Major Indices:

Traders can participate in the performance of major stock market indices, such as FTSE, S&P 500, and NASDAQ. These indices represent the overall performance of specific stock markets and sectors.

Commodities:

FinMarket offers various commodities for trading, including precious metals like Silver and Gold, energy resources like Crude Oil, and agricultural products like Coffee. Commodity trading allows traders to diversify their investment strategies.

Individual Stocks:

With over 160 individual stocks available as CFDs, traders can speculate on the price movements of well-known market holders like Amazon, Netflix, and Apple. This allows investors to gain exposure to individual companies without owning the underlying shares.

Cryptocurrencies:

For those interested in the cryptocurrency market, FinMarket offers access to various digital assets like Bitcoin, Ethereum, and more. Cryptocurrency trading allows traders to capitalize on the price movements of these digital currencies.

Despite offering a diverse array of market instruments, FinMarket's lack of proper regulation raises concerns about the safety and legitimacy of its offerings. Traders should exercise extreme caution when considering this broker due to the absence of regulatory oversight, which may expose investors to potential risks and fraudulent activities. Additionally, the website being down further adds to the suspicion surrounding the broker. While the range of assets offered, including forex currency pairs, major indices, commodities, individual stocks, and cryptocurrencies, might seem attractive, the overall lack of regulation casts doubt on the broker's credibility and reliability. It is essential for traders to conduct thorough research and choose regulated brokers to safeguard their investments and trading experience.

Account Types：

FinMarket offers a range of trading accounts, but be warned, their account types may not be as attractive as they seem. Let's take a closer look at each account with a critical eye:

1. Mini Account:

1. Minimum Deposit: $250

2. Features: This account type may seem affordable, but don't be fooled. The demo account for practicing strategies is nothing special, and the 40% margin is quite restrictive. With only 24 Forex currency pairs and 10 commodities and indices for trading, you won't have a wide range of options. The leverage up to 1:500 might sound impressive, but it could lead to significant losses for inexperienced traders.

2. Standard Account:

1. Minimum Deposit: $1,000

2. Features: The demo account is available, but the 26 Forex currency pairs and 10 commodities and indices offered for trading are nothing extraordinary. The daily market news and SMS alerts may sound appealing, but they hardly compensate for the lack of variety in trading options. The dedicated account manager might not be as dedicated as you expect, and the Islamic account option is just a small gesture to attract a specific group of traders.

3. VIP Account:

1. Minimum Deposit: $10,000

2. Features: The high minimum deposit might make you think you're getting premium treatment, but don't be fooled. The additional features offered, such as 28 Forex currency pairs and a full range of commodities and indices, may not justify the steep price. Direct access to a trading manager might not be as beneficial as they claim, and the 30% margin is quite restrictive for experienced traders.

4. Premium Account:

1. Minimum Deposit: $100,000

2. Features: The hefty minimum deposit requirement might make you believe you're entering an exclusive club, but the reality might disappoint you. The in-depth analyst tips they promise are just a way to add some fluff to the account. The 25% margin is not as competitive as you'd expect, and the so-called deep liquidity might not be as deep as you hope.

Account Type	Minimum Deposit	Features
Mini Account	$250	- Demo account for practicing strategies<br> - 40% margin<br> - Trading options include 24 Forex currency pairs and 10 commodities and indices<br> - Leverage up to 1:500
Standard Account	$1,000	- Demo account available<br> - Trading options include 26 Forex currency pairs and 10 commodities and indices<br> - Daily market news and SMS alerts<br> - Dedicated account manager<br> - Islamic account option
VIP Account	$10,000	- 28 Forex currency pairs and a full range of commodities and indices for trading<br> - Direct access to a trading manager<br> - 30% margin
Premium Account	$100,000	- In-depth analyst tips<br> - 25% margin<br> - Claims of deep liquidity

In summary, FinMarket's account types might appear enticing at first glance, but upon closer inspection, they fail to deliver on their promises. The high minimum deposits, limited trading options, and questionable additional features make these accounts less appealing than they initially seem.

Leverage:

FinMarket boasts about offering “up to 1:500” leverage on their trading accounts. However, before you get too excited, let's take a closer look at the reality behind this high leverage claim.

While a leverage of 1:500 might seem like an attractive prospect, it comes with significant risks and drawbacks. High leverage can amplify both your potential profits and your potential losses. This means that even a small adverse price movement could wipe out a significant portion of your trading capital.

Inexperienced traders often get lured in by the promise of high leverage, thinking they can make huge profits with a small initial deposit. However, they fail to realize that it also exposes them to substantial risks.

Moreover, it's worth noting that regulatory authorities, like CySEC, which oversees FinMarket, have been tightening their rules regarding leverage. High leverage has been associated with increased client losses and is considered risky for retail traders. Many regulatory bodies now impose leverage caps to protect traders from excessive risk-taking.

So, while FinMarket might advertise high leverage as a way to attract traders, it's crucial to approach it with caution. Trading with such high leverage can be a recipe for disaster, especially for inexperienced traders who might not fully comprehend the risks involved.

In conclusion, the maximum trading leverage offered by FinMarket might sound appealing, but it's essential to remember that high leverage comes with substantial risks. It's crucial for traders to exercise caution and employ proper risk management strategies to protect their capital when trading with such high leverage.

Spreads & Commissions:

Spreads and commissions at FinMarket vary depending on the type of trading account. However, upon closer examination, it becomes evident that the broker's offerings are less competitive than they claim to be.

1. Spreads:

   FinMarket advertises “tight spreads” on their website, but in reality, the spreads they offer are quite high, especially on their Mini accounts. For the benchmark EUR/USD currency pair, the average spread exceeds 3.7 pips on Mini accounts. Such high spreads can significantly impact a trader's potential profits, making it challenging to trade cost-effectively.

2. Commissions:

   In addition to spreads, FinMarket charges commissions on trades, further increasing the overall cost of trading. The commission rates vary depending on the type of account. For Mini accounts, the commission fee is $15.00 per trade.

3. Comparison to Competitors:

   Compared to other reputable brokers in the market, FinMarket's trading costs are less favorable. Many competitors offer much lower spreads, often within the range of 1.0 to 1.5 pips for the EUR/USD pair, without charging additional commission fees.

4. Impact on Traders:

   The high spreads and commission fees at FinMarket can hinder a trader's ability to profit consistently, particularly for those with smaller trading accounts. These unfavorable trading conditions may lead to significant losses and can discourage traders from achieving their financial goals.

In conclusion, despite claiming to provide tight spreads and varying commissions, FinMarket's trading conditions fall short compared to many other brokers in the industry. Traders seeking cost-effective and competitive trading experiences may find better options with brokers offering lower spreads and commission fees.

Deposit & Withdrawal

Deposit and withdrawal processes at FinMarket seem to be relatively straightforward, offering various methods for funding accounts and accessing funds. However, there are some considerations to keep in mind.

1. Deposit Options:

   FinMarket provides several options for depositing funds into trading accounts. Traders can choose to deposit through credit transfer, wire transfer, or the electronic payment method Ecommpay. These options offer flexibility, allowing clients to select the most suitable method based on their preferences and location.

2. Minimum Deposit Requirements:

   The broker does not impose any specific minimum deposit requirements. However, it's important to note that individual payment channels may have their own minimum deposit limits. Traders should verify the minimum deposit amount with their chosen payment method before initiating the transaction.

3. Withdrawal Process:

   FinMarket generally processes withdrawals through the same method used for depositing funds. This is a standard practice among many brokers and helps ensure the security of transactions. Traders should be aware that withdrawal requests may take some time to process, depending on the payment method and the broker's internal procedures.

4. Fund Security:

   FinMarket emphasizes the security of customer funds. The broker operates under the regulation of the Cyprus Securities Exchange Commission (CySEC), which requires adherence to strict guidelines for the protection of client funds. Furthermore, the use of SSL encryption ensures the safe transmission of personal and financial information during transactions.

5. Additional Considerations:

   While the deposit and withdrawal processes themselves appear to be straightforward, traders should also consider the overall cost associated with funding their accounts and accessing their funds. This includes any fees charged by payment providers and potential currency conversion charges, especially for international clients.

In conclusion, FinMarket offers various deposit options and follows standard practices for processing withdrawals. However, traders should be aware of any minimum deposit requirements imposed by payment channels and carefully consider any associated costs to make informed decisions about funding their trading accounts and accessing their funds.

Trading Platforms:

FinMarket provides its clients with multiple trading platforms, ensuring a diverse range of options to suit individual preferences and trading styles. The broker offers the following trading platforms:

1. MetaTrader 4 (MT4) Platform:

   MetaTrader 4 is one of the most popular and widely used trading platforms in the industry. It offers a user-friendly interface and a comprehensive set of tools and features, making it suitable for both beginner and experienced traders. Traders can access advanced charting capabilities, a wide array of technical indicators, and various timeframes for market analysis. MT4 also supports automated trading through Expert Advisors (EAs), allowing traders to execute trades automatically based on predefined strategies. The platform is available for desktop (Windows, Linux, and MacOS), as well as mobile devices (iOS and Android), providing convenience and flexibility for traders who prefer to trade on the go.

1. In-House Web Trading Platform (WebTrader):

   FinMarket has developed its own web-based trading platform known as WebTrader. This platform is accessible through any web browser without the need for downloading or installing additional software. WebTrader offers a user-friendly interface with one-click trading functionality, real-time market charts to monitor market trends, and social trading features. The platform caters to traders who prefer a hassle-free trading experience and wish to access their accounts from any internet-connected device.

2. In-House Mobile Trading Platform:

   For traders who are constantly on the move, FinMarket offers a mobile trading platform compatible with both Android and iOS devices. This mobile app provides full access to trading accounts, enabling traders to execute trades, monitor positions, and access real-time market data from the palm of their hands. The mobile trading platform ensures that traders can stay updated and respond to market movements promptly, regardless of their location.

In summary, FinMarket provides a diverse selection of trading platforms to cater to the needs of different traders. The MetaTrader 4 platform offers advanced tools and analysis for experienced traders, while the in-house WebTrader platform appeals to those seeking simplicity and convenience. Additionally, the mobile trading platform ensures traders can stay connected to the markets at all times, making it a comprehensive offering for a range of trading preferences.

Customer Support:

FinMarket's customer support has been a source of frustration for many traders, as it often fails to meet their expectations. The broker claims to provide reliable assistance, but in reality, reaching their customer support team can be a tedious and time-consuming process.

1. Phone Support: While FinMarket offers a phone support option, getting through to a support representative can be a daunting task. Traders often find themselves waiting on hold for extended periods, only to be met with unhelpful responses or transferred to different departments without any resolution.

2. Email Support: Traders who opt for email support are often left disappointed with the slow response times. It can take several days to receive a reply, and even then, the answers provided are often generic and fail to address the specific concerns raised by traders.

3. Live Chat: The live chat feature on FinMarket's website is advertised as a quick way to get assistance, but in reality, it is far from efficient. Traders report experiencing long wait times before connecting with a support agent, and when they do, the responses are often vague and unhelpful.

4. Web Contact Form: Submitting inquiries through the web contact form is no better, as traders rarely receive timely or satisfactory responses. It seems like the broker pays little attention to these contact forms, leaving traders feeling ignored and frustrated.

Overall, FinMarket's customer support is lackluster and inadequate. Traders have expressed their dissatisfaction with the slow response times, unhelpful answers, and overall lack of professionalism displayed by the support team. As a result, many traders feel let down by the broker's supposed commitment to providing reliable assistance.

Summary:

FinMarket is an unregulated Forex and CFD broker based in Cyprus, established in 2015. While it offers a diverse range of market instruments, including forex currency pairs, major indices, commodities, individual stocks, and cryptocurrencies, the lack of proper regulation raises concerns about the safety of traders' funds and the legitimacy of its operations. The high spreads, varying commissions, and relatively high minimum initial deposit of $1000 make it unattractive, especially for beginners. The website's unavailability adds further doubts about the broker's credibility. The customer support is inadequate, with slow response times and unhelpful assistance.

Pros:

• Offers a diverse array of market instruments.

• Provides multiple trading platforms, including MetaTrader 4 (MT4).

• Supports mobile trading for on-the-go access.

Cons:

• Unregulated status raises concerns about fund safety and transparency.

• High spreads and commissions impact profitability.

• High minimum deposit requirements.

• Inadequate customer support with slow response times and unhelpful answers.

• Website unavailability adds to doubts about legitimacy.

Overall, due to the lack of regulation, high costs, and unsatisfactory customer support, FinMarket is not recommended for traders. It is essential to consider alternative, regulated brokers with better trading conditions and customer service for a more secure and reliable trading experience.

FAQs:

Q1: Is FinMarket a regulated broker？

A1: No, FinMarket is an unregulated broker, which raises concerns about the safety of traders' funds and the transparency of their operations.

Q2: What is the minimum initial deposit required to open an account with FinMarket？

A2: The minimum initial deposit for a Mini account is $250, while the VIP account requires a minimum deposit of $10,000.

Q3: Does FinMarket offer a demo account for practice？

A3: Yes, FinMarket provides a demo account for traders to practice their strategies before trading with real money.

Q4: What trading platforms does FinMarket offer？

A4: FinMarket offers MetaTrader 4 (MT4), a web-based platform (WebTrader), and a mobile trading platform for Android and iOS devices.

Q5: Is customer support readily available at FinMarket？

A5: FinMarket's customer support has been reported as inadequate, with slow response times and unhelpful assistance, making it a source of frustration for traders.