Overview of Forex Club

Forex Club is a regulated online forex broker based in Saint Vincent and the Grenadines. The company is licensed and regulated by the National Bank of the Republic of Belarus (NBRB), providing a level of credibility and trustworthiness. Forex Club offers a diverse range of market instruments, including forex, commodities, indices, and cryptocurrencies, and has a low minimum deposit requirement of $10. The broker supports multiple trading platforms, including their proprietary Forex Club Terminal, MetaTrader4, and MetaTrader5. They also offer a demo account for traders to practice and familiarize themselves with the platform. However, Forex Club has some disadvantages, such as limited customer support only through email, a lack of comprehensive educational resources, and a lack of information on specific account types. Overall, while Forex Club provides decent offerings, there are more comprehensive options available in the market.

Is Forex Club legit or a scam？

Forex Club is a regulated online forex broker operating in Belarus. The company is licensed and regulated by the National Bank of the Republic of Belarus (NBRB). Its license number is 192580558. The NBRB is the regulatory agency responsible for overseeing financial institutions and ensuring compliance with regulations in Belarus. As a regulated broker, Forex Club is required to adhere to strict guidelines and standards set by the NBRB to provide a safe and secure trading environment for its clients. Traders can have confidence in the integrity and reliability of Forex Club's operations, knowing that the broker operates under the supervision of a reputable regulatory authority.

Pros and Cons

Forex Club has a diverse range of market instruments, providing traders with multiple options to choose from. Additionally, the broker offers a selection of trading platforms, giving users the flexibility to trade on their preferred interface. One advantage is that Forex Club operates under the regulation of NBRB, which ensures a level of trust and security for traders. Moreover, the low minimum deposit requirement of $10 makes it accessible for individuals with smaller capital to enter the market. To assist traders in honing their skills, Forex Club provides a demo account where they can practice and familiarize themselves with the platform. On a positive note, Forex Club offers commission-free investments in real stocks, allowing traders to save on trading fees. Additionally, the broker supports various deposit methods, providing convenience and flexibility for clients to fund their trading accounts.

However, it is important to note some drawbacks. Customer support is limited to email, which may cause delays in resolving issues and addressing concerns. Moreover, the educational resources provided by Forex Club are relatively limited, which may be a disadvantage for traders seeking in-depth learning materials and educational tools. Another drawback is the lack of information on specific account types, which may leave traders uncertain about the options available to them.

Market Instruments

Forex Club provides you with the most popular trading products on the market, including Stock, foreign exchange, precious metal, index, agricultural products, Crude oil and natural gas, and ETF Online Trading.

Forex

Forex trading describes the currency exchange market which refers to the global, decentralized marketplace where individuals, companies, and financial institutions exchange currencies for one another at floating rates.

Commodities

Commodity markets offer many investment opportunities for traders. Soft commodities have been traded for centuries and play a major role in portfolio diversification and risk management. Investing in contract-based tradable goods is a reliable way to mitigate risk during times of economic uncertainty.

Indices

Equity, or stock indices, are actual stock market indexes which measure the value of a specific section of a stock market. They can represent a specific stock market or a specific set of the largest companies of a nation.

Precious metals

The trading of gold and other precious metals, along with crude oil, copper, or petroleum, are hard commodities that play a major role in the commodities market and are contract-based tradable goods.

Energy

The typical feature of energy prices is high volatility due to the influence of political and environmental factors, supply and demand, extreme weather conditions, and global economic growth.

Minimum Deposit

Forex Club has a minimum deposit requirement of only $10. This minimum deposit amount was equivalent to ZAR 160 at an average current exchange rate between the US Dollar and the South African Rand at the time of writing. Forex Club allows traders to fund their accounts via several different methods.

Demo Account

Forex Club offers demo accounts with €50,000 in virtual money, accessible through web and mobile apps. When registering for a demo account, users also sign up for a real account, but they need to make a deposit to access it. Switching between demo mode and real mode on the Forex Club website or app is simple, enabling users to capitalize on quickly changing market conditions.

How to Open an Account？

To open an account with Forex Club, please follow these steps:

1. Visit the official website of Forex Club, which is https://fc-official.com/.

2. On the homepage, locate and click on the “Open an Account” or “Register” button. This will typically be displayed prominently on the website.

3. You will be redirected to the account registration page. Here, you will need to provide your personal information, such as your full name, email address, phone number, and country of residence. Ensure that all the information you provide is accurate and up to date.

4. Next, you will be prompted to choose the type of trading account you wish to open. Forex Club may offer different account types.

5. Once you have chosen your account type, you will need to agree to the terms and conditions of Forex Club.

6. Once your account has been successfully registered and verified, you will receive login credentials, including a username and password.

7. Log in to your Forex Club account using the provided credentials.

8. After logging in and setting up the trading platform, you can fund your account by choosing from the available payment methods provided by Forex Club.

Spreads & Commissions

Forex Club offers competitive spreads starting from 0 pips. Instead of charging spreads, the broker has opted to charge commissions on trades. Traders should carefully review the terms and conditions to understand the commission percentages and factors that may influence these changes.

Additional Trading Fees

Joining Forex Club is free, and there are no monthly trading fees. The only fees associated with trading are the commissions mentioned earlier. However, it's important to note that when trading financial instruments like forex, there may be additional charges such as overnight fees or swap fees when positions are held for longer than one trading day. Traders should be aware of these potential fees and factor them into their trading strategy.

Trading Platform

Forex Club offers three trading platforms, its proprietary Forex Club terminal, as well as popular and well-known trading platforms on the market, including Meta Trader 4 and Meta Trader 5.

Forex Club terminal can easily invest and make money anywhere in the world, and quickly withdraw profits online.

Meta Trader 4 is considered the most popular trading platform in the world. Whether you are an experienced trader or want to maximize your trading profits, this platform is the best platform for you to trade.

Meta Trader 5 is the latest version of the most popular forex trading software. In the new version of the MT5 terminal, in addition to traditional foreign exchange currency pair transactions, you can also trade stocks, indices, crude oil & natural gas, agricultural products, digital cryptocurrencies, ETFs, and metals.

Deposit & Withdrawal

Forex Club offers traders various deposit methods which can be used when funding accounts. Withdrawals usually must be returned by the same method used to deposit and to the same bank account. Most deposit methods are processed instantly except for bank transfers that can take several hours on occasion. Traders must ensure that they verify whether their financial institution charges its own fees. Deposit into/Withdrawal from the Forex Club can be done in the following ways: Bank transfers, VISA, JCB, Alipay, Wechat pay, or Skrill.

Customer Support

The team at Forex Club strives tirelessly to ensure that traders have access to all the necessary information to effectively navigate and utilize their platform, thus maximizing their benefits. In the event that traders encounter any queries or concerns, they can always reach out to the dedicated customer support team. Simply send an email to support-china@fxclub.org, and rest assured that a response will be provided within one working day. It is important to note, however, that the customer support services offered by Forex Club are solely limited to email correspondence.

Educational Resources

Forex Club provides a range of educational resources, including three types: live online sessions, training courses, and daily faculty information. These resources are designed to offer valuable insights and knowledge to traders. The training courses are developed and regularly updated to align with the current market realities, ensuring that traders receive the most relevant information. The Investment Academy's faculty and experts actively share their experiences and expertise through these courses, providing valuable guidance to traders.

Conclusion

Forex Club is a regulated forex broker based in Saint Vincent and the Grenadines. It is licensed and regulated by the National Bank of the Republic of Belarus (NBRB). It offers a diverse range of market instruments, including forex, commodities, indices, and cryptocurrencies, with a low minimum deposit requirement of $10. It supports multiple trading platforms, and provides a demo account for practice. However, Forex Club has limited customer support through email, lacks comprehensive educational resources, and provides little information on specific account types. The in-house trading platform may not match the standards of some competitors.

FAQs

Q: Is Forex Club a legitimate broker or a scam？

A: Forex Club is a regulated online forex broker authorized by the National Bank of the Republic of Belarus (NBRB).

Q: What is the minimum deposit requirement for Forex Club？

A: Forex Club has a minimum deposit requirement of only $10.

Q: Does Forex Club provide a demo account？

A: Yes, Forex Club offers demo accounts with €50,000 in virtual money.

Q: What trading platforms does Forex Club offer？

A: Forex Club provides three trading platforms: their proprietary Forex Club terminal, MetaTrader4 (MT4), and MetaTrader5 (MT5).

Q: What are the deposit and withdrawal methods available at Forex Club？

A: Forex Club offers various deposit methods, including bank transfers, VISA, JCB, Alipay, Wechat pay, and Skrill.

Q: How can I contact customer support at Forex Club？

A: Forex Club offers customer support via email: support-china@fxclub.org.

Q: Is this broker well regulated？

A: Yes, it is currently effectively regulated by NBRB.

Overview

FXCL Markets Ltd operates from St. Vincent and the Grenadines and was previously regulated by the Vanuatu Financial Services Commission, although its license has been revoked. The company offers a range of trading account types with varying leverage options and spreads, and it utilizes the MetaTrader 4 (MT4) platform for trading across multiple devices. Tradable assets include Forex, Precious Metals, Commodities, Fund Management, Clearing, Primary Brokering, and other legal activities. While specific details like the founding year, minimum deposit requirements, and availability of demo or Islamic accounts are not provided, the broker offers email-based customer support and various payment methods. Educational resources include a Forex glossary and materials for both beginner and advanced traders.

Regulation

Revoked.

FXCL MARKETS LTD previously held a Retail Forex License regulated by the Vanuatu Financial Services Commission (VFSC), permitting them to offer retail forex trading services. However, the license was revoked at an unspecified date. License revocation typically occurs due to non-compliance with regulatory requirements or financial misconduct. When a license is revoked, the entity is no longer authorized to provide regulated services, and they must cease their operations in that specific area. For detailed information about the revocation and its implications, further inquiry with the VFSC or additional sources is advisable.

Pros and Cons

FXCL Markets offers a range of advantages, such as diverse trading instruments, multiple account types, and the popular MT4 platform. They also provide various payment methods and accessible customer support. However, concerns arise due to the revocation of their previous regulatory license and limited information on their history and educational resources. Traders should exercise caution and conduct thorough research when considering this broker.

Market Instruments

Based on the information provided, the broker offers a variety of trading instruments that encompass several categories, including Foreign Exchange (Forex), Precious Metals, Commodities, Fund Management, Clearing, Primary Brokering, and other legal activities. Here's a description of each category of market instruments offered by the broker:

1. Foreign Exchange (Forex): Forex trading involves the exchange of one currency for another, and it is one of the most popular forms of trading. In this category, the broker likely provides a wide range of currency pairs for trading, allowing clients to speculate on the price movements of different currencies, such as EUR/USD, GBP/JPY, and more.

2. Precious Metals: Precious metals trading typically includes instruments like gold, silver, platinum, and palladium. Traders can buy or sell these metals to profit from changes in their market prices. Precious metals are often considered safe-haven assets and are used for diversification and hedging purposes.

3. Commodities: Commodities trading involves various physical goods like oil, natural gas, agricultural products, and more. These commodities are traded in futures and spot markets, and traders can speculate on price fluctuations. Commodity trading can be attractive for those looking to diversify their portfolios.

4. Fund Management: Fund management implies that the broker may offer services related to managing investment funds. This could include portfolio management, asset allocation, and investment advisory services to help clients grow their investments.

5. Clearing: Clearing services are often associated with the settlement and clearing of financial transactions, ensuring the smooth and secure transfer of assets between buyers and sellers. Brokers may offer clearing services to facilitate trading activities.

6. Primary Brokering: Primary brokering typically refers to the intermediary role in trading securities. This may involve connecting buyers and sellers in various markets, such as stock exchanges or fixed-income markets, to execute trades.

7. Other Legal Activities: This category is quite broad and could encompass a range of financial and legal services. It may include activities related to regulatory compliance, legal advisory, or other financial services permitted by the regulatory authorities.

Please note that the specific instruments offered by the broker within each category may vary, and clients should refer to the broker's offerings and terms and conditions for precise details on available trading options.

Account Types

FXCL offers three tiered trading account types, each catering to the diverse needs and preferences of traders. These account types are designed to provide flexibility in terms of leverage, spreads, and trading conditions. Let's explore each account type in detail.

1. Fixed Spread Account

1. Account Currency: This account is available in US cent, EU cent, MYR cent, and THB cent for Cent accounts. For Standard accounts, it supports USD, EUR, MYR, THB, and NGN.

2. Leverage: Cent accounts offer leverage up to 1:1000, while Standard accounts offer leverage up to 1:500.

3. Spread: Both Cent and Standard accounts have fixed spreads, starting from 1 pip. The full spread list is available for reference.

4. Margin Call/Stop Out Level: Both account types share a margin call level of 30% and a stop-out level of 10%.

5. Execution: Instant execution is provided for both account types.

6. Position Size: Cent accounts support positions ranging from 0.01 to 200.00 lots, while Standard accounts allow positions from 0.01 to 2.00 standard lots.

7. Max. Number of Positions Online: Cent accounts allow up to 150 positions, while Standard accounts permit up to 100.

8. Commission: There is no commission for trading in either account type.

9. Quotes: Both account types offer basic quotes with 4 digits after the comma.

10. Swap Interest: Swap-free options are available for traders who require them.

11. Hedging Policy: Hedging is permitted except between swap and swap-free accounts.

12. Locked-Up Margin for Hedged Positions: There is no locked-up margin for hedged positions in either account type.

13. Strategy Policy: Generally, there are no limits on trading strategies for both account types.

2. Floating Spread Account

1. Account Currency: This account type supports USD, MYR, THB for Start accounts, US cent, MYR cent, THB cent for Interbank Cent accounts, USD, MYR, THB, NGN for Interbank Standard accounts, and USD for ECN Pro accounts.

2. Leverage: The leverage varies, with Start accounts offering up to 1:2000, Interbank Cent and Interbank Standard accounts offering up to 1:500, and ECN Pro accounts offering up to 1:300 for Forex and metals, up to 1:100 for indices, and up to 1:10 for crypto.

3. Spread: All these account types feature floating spreads, with different starting points. Detailed spread lists are available for reference.

4. Margin Call/Stop Out Level: Margin call and stop-out levels vary between account types, offering flexibility to traders.

5. Execution: Market execution is provided for all floating spread account types.

6. Position Size: Position sizes vary across account types and asset classes, providing options for different trading strategies.

7. Max. Number of Positions Online: The maximum number of online positions varies, allowing traders to choose their preferred trading volume.

8. Commission: Commission structures differ for each account type and asset class.

9. Quotes: All floating spread account types offer extended quotes with 5 digits after the comma.

10. Swap Interest: Swap-free options are available, and swap interest varies based on the specific account type and asset class.

11. Hedging Policy: Hedging is generally allowed, except between swap and swap-free accounts.

12. Locked-Up Margin for Hedged Positions: There is no locked-up margin for hedged positions in any of these account types.

13. Strategy Policy: The broker typically allows various trading strategies, including scalping and algorithmic trading, particularly in ECN Pro accounts.

3. Special Accounts

1. Account Currency: Both account types are denominated in USD.

2. Leverage: Leverage of up to 1:1000 is available for both Live Contest and Volume Cash accounts.

3. Spread: These accounts offer floating spreads, and detailed spread lists are provided.

4. Margin Call/Stop Out Level: Both account types share a margin call level of 70% and a stop-out level of 50%.

5. Execution: Automatic Market Execution is applied to both account types.

6. Position Size: Position size ranges are suitable for Forex and metals trading.

7. Max. Number of Positions Online: Traders can maintain a maximum of 50 positions online in these accounts.

8. Commission: There is a commission of $1.5 per lot for Forex and metals trading in both Live Contest and Volume Cash accounts.

9. Quotes: Both account types offer extended quotes with 5 digits after the comma.

10. Swap Interest: Swap-free options are available for traders who require them.

11. Hedging Policy: Hedging is allowed in both account types, except between swap and swap-free accounts.

12. Locked-Up Margin for Hedged Positions: There is no locked-up margin for hedged positions in these accounts.

13. Strategy Policy: Generally, there are no limits on trading strategies for both Live Contest and Volume Cash accounts.

Leverage

A leverage ratio of 1:2000 means for every $1 you deposit, the broker provides you with up to $2000 in trading funds. It amplifies potential profits but also increases risk, so it's crucial to trade responsibly and be aware of market movements to avoid losses. Leverage availability varies among brokers and markets, and it's essential to understand your broker's specific terms and conditions.

Spreads & Commissions

1. Fixed Spread Accounts:

• Cent Account: Fixed spreads starting from 1 pip, no commission.

• Standard Account: Fixed spreads starting from 1 pip, no commission.

1. Floating Spread Accounts:

• Start Account: Floating spreads, no commission.

• Interbank Cent Account: Floating spreads starting from 1.1 pip, no commission.

• Interbank Standard Account: Floating spreads starting from 1.1 pip, no commission.

• ECN Pro Account: Floating spreads, commissions vary ($3 per lot for Forex and metals; 0.15% per lot for cryptocurrencies).

1. Special Accounts:

• Live Contest Account: Floating spreads, commission of $1.5 per lot for Forex and metals.

• Volume Cash Account: Floating spreads, commission of $1.5 per lot for Forex and metals.

This summary provides a clear overview of the spreads and commissions associated with each account type, helping traders make informed choices based on their trading preferences.

Deposit & Withdrawal

Depositing Funds:

When you open your trading account, you can easily deposit funds directly from your Trader's Cabinet, where you'll find step-by-step instructions. The broker offers several payment methods for depositing funds:

1. Online Bank (Paytrust): This local payment method allows deposits from the main banks of Indonesia, Malaysia, and Vietnam. It provides instant deposits.

2. Instant Deposits via 'H2P': You can make instant deposits from the main local banks of Indonesia, Malaysia, and Vietnam using the 'H2P' payment system. FXCL covers the fees for deposits made through this method.

3. Crypto (AlphaPo): This is an instant payment system with automatic conversion from BTC and USDT to USD and EUR. It offers an easy deposit procedure.

4. PerfectMoney: You can fund your PerfectMoney account directly by wire transfer or via exchangers. It's an instant payment system with low fees.

5. Local Deposit: This convenient, low-fee payment method allows you to work with your local currency through internal transfers to popular national banks. Processing of Local Deposits takes up to 1 business day.

6. FasaPay: A known payment service that guarantees quick and safe transactions, available in USD and IDR for Indonesia and in USD for Malaysia. FXCL provides full fee coverage for FasaPay deposits.

7. Dragonpay: Allows deposits in PHP via online banking and ATMs for clients from the Philippines.

Withdrawing Funds:

To withdraw your funds, you can log in to your Trader's Cabinet and make a withdrawal request, which will be processed within 1 business day. Please note that you need to verify your profile before withdrawing funds. The withdrawal methods available include:

1. Online Bank (Paytrust): This method processes withdrawals to the main banks of Indonesia, Malaysia, and Vietnam.

2. Local Payments via 'H2P': Withdrawals to the main local banks of Indonesia, Malaysia, and Vietnam can be made using the 'H2P' payment system.

3. Crypto (AlphaPo): An instant payment system with automatic BTC to USD and EUR conversion.

4. PerfectMoney: You can withdraw funds directly via wire transfer or exchangers if you funded your PerfectMoney account with a Credit Card or other e-currencies. It offers low fees.

5. Local Deposit: Similar to the deposit process, this method allows low-fee withdrawals in your local currency through internal transfers to popular national banks.

6. FasaPay: Known for quick and safe transactions, available in USD and IDR for Indonesia and in USD for Malaysia. Withdrawal fees for FasaPay are very low.

7. Dragonpay: Enables withdrawals in PHP via online banking and ATMs for clients from the Philippines.

It's important to follow some basic rules when making requests:

• Third-party transactions are not accepted.

• Deposit methods on the same account cannot be mixed.

• Withdrawal methods can be mixed, and the broker may cover payment fees as part of a promotional campaign.

• The limits for fee coverage are $500 for deposits and $100 for withdrawals per trader per month.

• The company retains the right to apply reverse compensation fees, and the fee may be deducted from available funds across the client's accounts.

In summary, this broker offers a variety of payment methods for both depositing and withdrawing funds, catering to traders from different regions and preferences. The process is user-friendly and ensures the security of transactions.

Trading Platforms

This broker provides the highly popular MetaTrader 4 (MT4) trading platform, trusted by millions of traders worldwide. MT4 is available for various operating systems, including Android, iOS, Windows, macOS, and via a web terminal or the AppGallery for Android devices.

To install MT4 on Windows, traders can download the fxcl4setup.exe file and initiate the installation process by clicking on it. Accepting the License Agreement starts the automatic installation, and users can also choose to save the installation file for later use. Importantly, this download and installation are entirely free.

For uninstalling MT4 on Windows, users can access the Control Panel, select “Add or Remove Programs” (or “Programs and Features” in Windows 7), locate “MetaTrader – FXClearing,” and confirm the uninstallation.

Additionally, useful documentation is available, including the “MT4 User Guide” for platform features and the “FXCL Markets End-User License Agreement (EULA)” for legal terms.

In summary, this broker offers the widely trusted MetaTrader 4 (MT4) platform, accessible across various devices and operating systems. MT4 is known for its user-friendly interface and robust trading capabilities, making it a preferred choice for traders of all levels.

Customer Support

Customer Support at this broker is easily accessible through various means, providing traders with multiple options to address their inquiries or concerns.

Contact Options:

1. Email Support: Traders can reach out to the broker by sending an email. The required contact details include your name, email address, MT4 Account number, and the nature of your inquiry or message. This method allows for detailed communication and documentation of queries.

2. Registered Address: The broker provides its registered address as Suite 305, Griffith Corporate Center, P.O. Box 1510, Beachmont, Kingstown, St. Vincent and the Grenadines. While this address is primarily for official purposes, it can serve as a reference point.

3. Email Addresses: The broker offers specific email addresses for different purposes, such as general support inquiries via support@fxclearing.com and bonus-related requests via rebate@fxclearing.com. This segmentation allows for efficient handling of various types of requests.

Customer-Centric Approach:

The broker's customer support team aims to provide timely and helpful assistance to traders. Whether it's inquiries about trading, account management, technical issues, or bonus-related matters, traders can expect a dedicated response based on the nature of their query.

The provision of specific email addresses for different types of requests ensures that inquiries are directed to the appropriate department, streamlining the support process. This tailored approach allows for more efficient and effective customer service.

In summary, this broker offers a customer support system designed to meet the diverse needs of traders. With multiple contact options and specialized email addresses, traders can easily reach out for assistance and expect a customer-centric approach to addressing their queries and concerns.

Educational Resources

FXCL Markets offers a robust array of educational resources to support traders at all levels. These resources include:

1. Forex Glossary: FXCL Markets provides a comprehensive Forex glossary, offering traders valuable definitions and terminology essential for their trading journey.

2. Market Analysis Overview for Beginners: Tailored for novice traders, this overview introduces the fundamental concepts of market analysis, encompassing both fundamental and technical aspects.

3. Analysis Theory: FXCL Markets recognizes the importance of proper market analysis. Their educational materials delve into the intricacies of fundamental and technical analysis, empowering traders to make informed decisions.

In essence, FXCL Markets' educational resources cover the essentials, making it a valuable hub for traders seeking to enhance their trading knowledge and skills. Explore these resources further on the FXCL Markets Education page.

Summary

FXCL Markets is a Forex broker offering various trading instruments across categories like Foreign Exchange (Forex), Precious Metals, Commodities, Fund Management, Clearing, Primary Brokering, and more. Traders can choose from three account types, each with distinct features to cater to their preferences. The broker provides the popular MetaTrader 4 (MT4) trading platform, accessible on multiple devices. Traders can deposit and withdraw funds through various methods, making transactions easy and secure. FXCL Markets places emphasis on customer support, offering multiple contact options and specialized email addresses for inquiries. Additionally, they provide a range of educational resources to support traders at all levels, including a Forex glossary and market analysis materials. It's important to note that their previous regulatory license has been revoked, and traders should exercise caution.

FAQs

Q1: What is FXCL Markets？

A1: FXCL Markets is a brokerage firm that offers online trading services in various financial markets, including Forex, Precious Metals, Commodities, and more.

Q2: Is FXCL Markets regulated？

A2: FXCL Markets previously held a retail forex license regulated by the Vanuatu Financial Services Commission (VFSC), but the license was revoked. Traders should conduct further research to understand the implications of this revocation.

Q3: What trading platforms does FXCL Markets offer？

A3: FXCL Markets provides the MetaTrader 4 (MT4) trading platform, available for different operating systems, including Android, iOS, Windows, macOS, and web-based.

Q4: What are the account types at FXCL Markets？

A4: FXCL Markets offers three types of accounts: Fixed Spread, Floating Spread, and Special Accounts, each designed to cater to specific trading preferences and conditions.

Q5: How can I contact FXCL Markets' customer support？

A5: You can contact FXCL Markets' customer support by sending an email to support@fxclearing.com for general inquiries or rebate@fxclearing.com for bonus-related requests. Additionally, you can find their registered address in St. Vincent and the Grenadines for reference.