Deposit Non refunded and slow email response

make 2 deposit since 13th September, cancelled one and another success. the cancelled money is not refunded to me, sent several emails for updated but no reply from the team. waiting for months and after sent an email for report them to Bank Negara Malaysia, the refund deposit is immediate execute and no apologise from the finance team. there is so many evidence but lazy to show out, very pissed off for just refund a 30usd but take months for them to investigate and not even want to take action until we gonna report to authority...they will not take any action, just beware of this broker on their working attitude with comes to withdrawal or refund. they have a user friendly apps but the finance team working attitude really disappointed...